Last updated: 5 October 2026
These terms are the agreement between PestPing and the business using our service. Please read the consent section carefully, because that is where most of your obligations sit and where most of the risk lies for both of us.
1. Agreement
By signing up, telling us to start your messages, or using the service, you agree to these terms on behalf of your business. If you are agreeing for a company, you confirm you are allowed to bind it.
2. What PestPing does
We set up and run automated text messaging for your pest control business. That normally includes appointment reminders, review requests after completed jobs, and an automatic reply when a call to your business is missed. We configure the messages, connect them to the scheduling software you already use where that is possible, and monitor that they keep running.
We are a service provider. We send messages on your instructions and for your business. You remain the sender of record for your messages, and the business your customers have a relationship with.
3. Who can use it
PestPing is for legitimate businesses. To send to US mobile numbers you must give us accurate business details for registration: legal entity name, business address, website, and your EIN or equivalent registration number. We cannot register your messaging using PestPing's details instead of yours, and a registration submitted with inaccurate details will be rejected by the carriers.
4. Your consent duties
This is the most important section. US law and carrier rules put the obligation to collect and prove consent on the business whose customers are being texted. That is you, not us.
You confirm that, for every number you give us:
- The customer gave you their mobile number and agreed to receive texts from your business about their service.
- Consent was given actively. A pre-ticked box, a bundled agreement, or a number bought from a list is not consent.
- For review requests, which count as promotional messages, the customer gave separate written consent to receive them. Agreeing to service reminders is not agreement to review requests.
- You keep a record of when and how consent was given, and you will give us that record within 5 business days if a carrier or regulator asks.
- You will tell us promptly of any customer who asks you directly to stop texting them.
You also agree not to upload numbers belonging to people who are not your customers, and not to use the service for any business other than the one registered on your account.
5. What may not be sent
You may not use PestPing to send messages that are unlawful, misleading, threatening or harassing, or that relate to:
- Sex or adult content, hate speech, alcohol, firearms or tobacco
- Cannabis or controlled substances, including CBD
- Loans, debt collection, credit repair or get-rich-quick offers
- Gambling, lotteries or sweepstakes
- Phishing, links intended to deceive, or anyone else's brand presented as your own
These restrictions come from the mobile carriers, not from us, and breaking them can get your number blocked permanently.
6. Numbers and registration
We obtain and manage the phone number used for your messaging through our messaging provider. Before any message can be sent to US mobile numbers, that number must be registered and approved. Registration is reviewed by third parties, usually within a few business days, and approval is not something we control or can promise. If a registration is rejected because the details you gave were inaccurate or your opt-in process was not compliant, we will tell you what needs fixing and resubmit once it is corrected.
Numbers we obtain are held in our provider account for your use while you are a client. If you leave, tell us before you go and we will try to transfer the number to you or your new provider where the carriers allow it. We cannot guarantee a transfer will be possible.
7. Free trial
Founding clients get their first 2 weeks free. The 2 weeks start on the day your messages first go live, not the day you sign up, so time spent waiting for registration does not count against you. No payment details are needed to start. If you decide not to continue, tell us before the trial ends and nothing is charged. If you continue, billing starts the day after the trial ends.
8. Fees and billing
Current plans and prices are shown on pestping.com. Fees are in US dollars, billed monthly in advance, and cover our setup and management work and the cost of sending your messages within your plan's included volume. We will tell you before you exceed your plan.
Where we have waived a setup fee or locked your rate as a founding client, that stays honoured for as long as your account remains active and continuously paid. If you cancel and come back later, current pricing applies. We may change prices for new customers at any time, and for existing customers with at least 30 days' notice by email.
Fees already paid are not refundable, except where we have clearly failed to provide the service.
9. Cancelling
The service is month to month, with no contract and no cancellation fee. Email hello@pestping.com and we will stop your messages at the end of the paid month. We will export your message and consent records to you on request.
10. Opt-outs and HELP
Every message we send carries the ability to stop. When a customer replies STOP, UNSUBSCRIBE, CANCEL, END or QUIT, we stop messaging that number immediately and automatically, send one confirmation, and keep it suppressed permanently. You may not ask us to message a number that has opted out, and you may not re-add it from a fresh upload. Replies of HELP receive your business name and our contact details.
11. Suspension
We may suspend or end your account without notice if we reasonably believe messages are being sent without proper consent, if content breaks section 5, if a carrier or our provider requires it, or if fees go unpaid for more than 14 days after we tell you. Where we can, we will warn you first and give you a chance to fix it.
12. No guarantees
We work hard to keep the service running, but we provide it as it is. We do not promise that every message will be delivered, that carriers will never block or delay messages, that registration will be approved, or that the service will be uninterrupted. Delivery depends on mobile carriers, on your scheduling software, and on the customer's phone, none of which we control.
We also make no promise about business results. We cannot guarantee a specific number of reviews, bookings or recovered calls.
13. Limits on liability
To the fullest extent the law allows, neither party is liable for indirect or consequential losses, lost profits or lost business. Our total liability to you for any claim is limited to the fees you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms limits liability for fraud, or for anything that cannot legally be limited.
14. Indemnity
You will cover us for claims, fines and reasonable legal costs that arise from messages sent on your instructions where consent was missing or inadequate, from details you gave us that were inaccurate, or from your breach of section 4 or section 5. This is the natural consequence of the fact that the consent and the customer relationship are yours.
15. Changes
We may update these terms. If a change materially affects you, we will email you at least 30 days before it takes effect, and continuing to use the service after that date means you accept the new terms.
16. Governing law
These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Lahore have jurisdiction. This does not take away any protection you have under the mandatory consumer or telecommunications laws of your own country, including US federal and state law governing text messaging.
17. Contact
PestPing
Lahore, Punjab, Pakistan
hello@pestping.com