Last updated: 5 October 2026
This policy explains what information PestPing collects, why we collect it, and what we do with it. It covers our website at pestping.com, our customer dashboard, and the text messaging service we operate for our clients.
1. Who we are
PestPing is a done-for-you text messaging service for pest control companies. We are operated by Abdullah Bin Omar from Lahore, Punjab, Pakistan. You can reach us at any time at hello@pestping.com.
Two different groups of people appear in this policy:
- Clients — the pest control companies that hire us.
- Customers — the homeowners and businesses our clients serve, who receive the text messages we send on a client's behalf.
For the messages we send on a client's behalf, the client decides what is sent and to whom. We act as a service provider following that client's instructions. If you are a customer who received a text, the pest control company named in that message is the business you have the relationship with.
2. Information we collect
From our clients
- Business name, legal entity name, business address, website and tax or registration number
- Owner or contact name, email address and phone number
- Login details for your PestPing dashboard
- Billing details. Card numbers are handled by our payment provider; we never see or store them.
- Access details you choose to give us for your scheduling software, so we can set up and run your messaging
From our clients' customers
- First name and mobile phone number
- Appointment date, time and service type
- Whether consent to receive texts was given, and when and how it was recorded
- Messages sent and received, including replies, and delivery status
- Opt-out requests
From our website
- What you type into our contact or sign-up forms
- Basic technical information such as browser type and pages visited, used only to keep the site working
We do not collect payment card numbers, government identification numbers, health information or precise location from customers.
3. How we use it
| What we do | Why |
|---|---|
| Send appointment reminders, review requests and missed-call replies | To deliver the service our client hired us for |
| Handle replies, including STOP and HELP | To honour opt-outs and answer questions, as carrier rules require |
| Keep records of consent and of messages sent | To prove compliance if a carrier or regulator asks |
| Report results to the client | So the client can see what was sent and what came back |
| Bill our clients and support their account | To run our business |
| Keep the service secure and prevent abuse | To protect clients, customers and carriers |
We do not sell personal information. We do not use customer phone numbers to market our own service, and we do not build advertising profiles.
4. Mobile information and SMS
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors who support the service, such as our messaging carrier, is permitted so that messages can be delivered. All other categories exclude text messaging originator opt-in data and consent, and that information is not shared with any third party.
Two kinds of message are sent through PestPing, and they are treated differently:
- Service messages such as appointment reminders, confirmations and replies to a missed call. These relate to a job the customer has already booked or asked about.
- Review requests, which are treated as promotional messages. These are only sent where the customer has given clear, separate written consent to receive them.
Consent is never bought, rented or shared between clients. A customer who gave consent to one pest control company will not receive messages from another.
5. Who we share with
We share information only with companies that help us run the service, and only as far as they need it:
| Provider | What it does |
|---|---|
| Twilio | Delivers text messages to mobile carriers |
| Railway | Runs our application servers |
| Vercel | Hosts our website |
| Resend | Sends our email notifications |
We also share information where the law requires it, where it is needed to investigate abuse or fraud, or with a client about their own account. If PestPing is ever sold or merged, client and customer information may transfer as part of that business, and this policy will continue to apply until replaced by one at least as protective.
6. How long we keep it
- Message and consent records: at least 4 years, because carriers and US regulators can ask us to prove consent going back that far.
- Opt-out records: kept indefinitely, so a number that opted out is never texted again by mistake.
- Client account and billing records: for as long as the account is open and for 7 years after it closes.
- Customer contact details: deleted or anonymised within 90 days of a client leaving PestPing, unless a record must be kept for the reasons above.
7. Security
Access to customer data is limited to the people who need it to run the service. Data is encrypted in transit, dashboard access requires a login, and software credentials our clients share with us are stored encrypted. No system is perfectly secure, so we also keep the amount of data we hold as small as the service allows. If a breach affects personal information, we will notify affected clients without undue delay.
8. Your choices
If you are a client, you can ask us at any time to show you, correct or delete the information we hold about you or your customers. Write to hello@pestping.com and we will respond within 30 days.
Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information, and to object to certain uses. We honour these requests regardless of where you live, and we will not treat you differently for exercising them.
9. If you received a text from us
You can stop messages at any time by replying STOP to the message. You will get one confirmation, and nothing further. Reply HELP for help, or email hello@pestping.com and tell us the number, and we will remove it and tell you which company sent it.
Message and data rates may apply. Message frequency varies by company and by how many appointments you have.
10. Children
PestPing is a service for businesses. We do not knowingly collect information from anyone under 16. If we learn we have, we delete it.
11. Where data is processed
PestPing is operated from Pakistan, and our providers process data on servers in the United States and Europe. By using the service you understand that information may be transferred to and processed in these countries, which may have different data protection laws than your own.
12. Changes to this policy
If we change this policy we will update the date at the top of the page. If the change is significant, we will email our clients before it takes effect.
13. Contact us
PestPing
Lahore, Punjab, Pakistan
hello@pestping.com